Maintenance and support of industrial operations systems for a multinational Oil & Gas company
Maintenance and support of industrial operations systems for a multinational Oil & Gas company
Oil & Gas
Situation
A multinational company in the oil and gas sector managed numerous industrial operations systems spread across production complexes, exploration and production assets, laboratories, and environmental sites.
Applications such as AVEVA PI System, vNode, EMIS, and Power BI played an essential role in the acquisition, archiving, contextualization, and visualization of the data used by the operational and business departments.
Given the highly critical nature of these environments, it was necessary to have a continuous service that would guarantee system availability, operational continuity, data quality, and application evolution. A prolonged incident could affect access to information, reporting, and the teams’ ability to monitor their operations.
The organization needed a comprehensive maintenance and support model capable of addressing different systems, assets, and locations, including 24/7 coverage for the most critical services.
RETO
Maintaining Continuity as Complexity Increases
The environment was highly complex due to the number of systems, assets, users, and locations involved. Each application had its own dependencies, interfaces, calculation processes, and maintenance requirements.
A significant portion of the service relied on manual interventions to diagnose incidents, recalculate data, review interfaces, generate reports, and check the status of certain processes. This situation increased the team’s workload and limited its ability to devote resources to higher-value activities.
The company also needed to continuously improve its service level agreements by reducing response and resolution times without proportionally increasing operating costs.
In addition to these requirements, there was an obligation to ensure the availability, integrity, and security of industrial data. The systems had to provide reliable information for monitoring, analysis, and decision-making, even as the volume of requests increased.
The challenge was to maintain stable, global operations while the service evolved into a more efficient, automated, proactive, and data-driven model.
SOLUCIÓN
A comprehensive industrial maintenance and development service
POWER SOLUTION implemented a comprehensive maintenance and support model for the organization's industrial operations systems.
The service covers corrective, preventive, and evolutionary maintenance for industrial applications, data platforms, and related infrastructure. Its scope includes monitoring, diagnostics, incident resolution, reporting, technical documentation, and coordination with the business, IT, and OT departments.
A stable team with a deep understanding of the environment is responsible for managing the systems and addressing operational needs. This continuity allows us to work without a new learning curve and makes it easier to identify dependencies among applications, assets, data, and users.
The model includes global technical and functional support, with 24/7 coverage for the most critical systems, as well as management based on service level agreements and continuous monitoring of key performance indicators.
The solution also includes the gradual automation of recurring tasks and the use of advanced analytics and artificial intelligence to improve diagnostics, reduce manual interventions, and streamline problem resolution.
Capacidades Técnicas
Specialized support for IT and OT environments
POWER SOLUTION brings more than 20 years of experience in industrial digitization, a deep understanding of the client's technological environment, and more than nine years of providing this maintenance and support service.
The technical scope includes:
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- Corrective, preventive, and evolutionary maintenance of industrial applications.
- Administration and support for AVEVA PI System, vNode, EMIS, Power BI, and related systems.
- Monitoring of platforms, interfaces, services, and data flows.
- Incident, problem, change, and request management.
- 24/7 technical and functional support for critical services.
- Error Diagnosis and Process Recovery.
- Recalculation and validation of industrial data.
- Maintenance of models, interfaces, and reporting applications.
- Monitoring data availability and quality.
- Automation of operational processes and repetitive tasks.
- Gradual application of artificial intelligence to diagnosis and support.
- Advanced analytics on data stored in the PI System.
- Preparation and updating of technical documentation.
- Coordination with business, IT, and OT teams, as well as application managers.
- Monitoring of service level agreements and performance metrics.
- Identification and prioritization of continuous improvement initiatives.
The service is provided by a stable team with clearly defined roles and technical coordination that has the capacity to make decisions and adapt resources to changes in demand.
RESULTADOS
Shorter response times and greater operational efficiency
The support model made it possible to significantly reduce the time spent on diagnosing and resolving incidents.
The average response time for tickets dropped from 41 to 21 minutes, representing a reduction of nearly 49 percent. Resolution times and overall service level agreement performance also improved.
Automating recurring tasks reduced operational effort and decreased reliance on manual interventions. Some initiatives resulted in savings of more than 200 hours of work per year, freeing up capacity for analysis and improvement activities.
The service also succeeded in reducing recurring incidents, improving application availability, and enhancing the quality of the data used by industrial teams.
Between 2023 and 2025, the volume of requests processed increased by approximately 70% without any loss in service quality. This growth demonstrates the model’s ability to handle increased demand while maintaining continuity and service levels.
The team's stability prevented the need for transitions and new learning curves, fostering continuous improvement of the service and greater alignment with business needs.
Fortalezas
Knowledge, continuity, and continuous improvement
One of our key strengths is the knowledge we have accumulated about the client's systems, assets, users, and processes. The stability of our team allows us to resolve issues more quickly, anticipate dependencies, and reduce the risks associated with frequent changes in vendors or staff.
The service combines technical and functional expertise. The specialists do more than just manage applications; theyunderstand how data is used in operations and what impact an incident can have on users and industrial processes.
Automation and continuous improvement are also part of the model. Each recurring task is analyzed to determine whether it can be simplified, automated, or eliminated, thereby reducing costs and increasing available capacity.
This combination of experience, global reach, and technological advancements makes it possible to maintain a stable service as demand grows and new data analytics capabilities are introduced.
POWER SOLUTION
From Reactive Support to Proactive Industrial Service
Maintaining critical industrial systems requires more than just resolving incidents. It is necessary to understand the environment, ensure continuity, protect data quality, and adapt applications as operational needs change.
POWER SOLUTION provides a comprehensive support model that combines corrective, preventive, and evolutionary maintenance with monitoring, automation, and advanced analytics. This approach is further supported by its Operational Intelligence service, which enables companies to leverage industrial data to improve monitoring, detect risks, contextualize information, and strengthen decision-making.
The reduction in average response time, the hours saved through automation, and the growth in the volume handled without compromising quality demonstrate that the service can scale while maintaining system stability. At the same time, the gradual incorporation of Operational Intelligence capabilities allows us to move toward a more proactive, efficient, and data-driven model.
Who Trusts Us
ENAIRE
FIRST QUANTUM
MADRID
MOLLINS
THALES
ALDAHRA
AVELLANEDA CEMENTS
DEIMOS
ENDESA
GETRONICS
MAGTEL
NATURGY
VEOLIA
ACCIONA
CEPSA
DEKUPLE
EPM GROUP
IGNIS
WAKENAI
NERTUS
VOCENTO
AENA
COMSA
EMACSA
SPANISH
ILBOC
MATINSA
REPSOL
VOTORANTIM
AGUAS DE MURCIA
CONGRESS OF DEPUTIES
EMASAGRA
EXOLUM
ISA
MERCER
SANDEL
YPF
ATOS
CORESO
EMASESA
FAQ
Frequently Asked Questions
Do you need to improve maintenance and support for your industrial systems?
If your company relies on the PI System, reporting platforms, industrial interfaces, and mission-critical applications distributed across multiple plants, POWER SOLUTION can help you.
Implement a maintenance and support service that allows you to improve availability, reduce resolution times, automate tasks, and ensure the quality of industrial data.
Sales and Inquiries info@powersolution.es
